FAQs

Purchasing Guide

> Could you tell me the procedure of buying?

1) You pay the 30% deposit to us

2) We prepare the machine for you after we receive your money.

3) We take photos for you when the machine is ready.

4) You pay the 70% balance to us after you see the photos.

5) We send out the machine to you by sea way to your sea port(or by DHL to your door directly according to your needs)

6) We send out all the documents to you to clean the customs and get the machine.

7) The shipping company will contact you when the machine arrives at your port. You contact with shipping company and ask them to help you to clean customs. And then ask them to find a carrier to send the machine to your door.

8) Everything is done now.

> How the sea way shipping goes?

Let’s say sending a machine to Hamburg port. Usually, the total delivery time to Hamburg is about 42 days by sea way.

1) The time to prepare the machine is about 7-10 days,

2) We send the machine to the shipping company and the machine will stay in the shipping company’s warehouse for about one week. This is called LCL period.

3) the time from China port to Hamburg port is about 25 days.

> How the air way shipping does?

Usually, we will need about 7-10 days to prepare the order after receiving the payment.

And if send by DHL air way, it will need about 7 days to reach you.

So totally it will need about 14-17 days if you choose DHL air way to your door.

> What's DHL shipping procedure?

Since we use DHL Hong Kong.

Below is the detail shipping procedure:

1) We send the item to our shipping company first.

2) Then our shipping company will send it to Hong Kong.

3) Then DHL Hong Kong will pick up the item.

4) Then we will give you the tracking number.

> Do you offer any warranty for the machine or laser?

Warranty of Thunderlaser:

1) The warranty of machine is 24 months.

2) The warranty of laser tube, Laser Power Supply, water chiller, air pump, exhaust system, air compressor and water separator are 12 months.

3) The warranty of lens and mirrors are 30days from the date of receipt.

4) The warranty is dated from Ex Factory Date.

5) During warranty, Thunderlaser will send the replace parts including shipping without charge. On-site service are availble at a reasonable cost and tech time.

6) When the warranty is over, Thunderlaser will charge at a reasonable price for replacing.

7) Tech support by sending email/phone call/Video/TeamViewer are always free for Thunderlaser user the whole life.

8) The warranty is only valid for customers who buy machine in the year of 2022.

Machinery & Parts

> Could you tell me the procedure of buying?

1) You pay the 30% deposit to us

2) We prepare the machine for you after we receive your money.

3) We take photos for you when the machine is ready.

4) You pay the 70% balance to us after you see the photos.

5) We send out the machine to you by sea way to your sea port(or by DHL to your door directly according to your needs)

6) We send out all the documents to you to clean the customs and get the machine.

7) The shipping company will contact you when the machine arrives at your port. You contact with shipping company and ask them to help you to clean customs. And then ask them to find a carrier to send the machine to your door.

8) Everything is done now.

> How the sea way shipping goes?

Let’s say sending a machine to Hamburg port. Usually, the total delivery time to Hamburg is about 42 days by sea way.

1) The time to prepare the machine is about 7-10 days,

2) We send the machine to the shipping company and the machine will stay in the shipping company’s warehouse for about one week. This is called LCL period.

3) the time from China port to Hamburg port is about 25 days.

> How the air way shipping does?

Usually, we will need about 7-10 days to prepare the order after receiving the payment.

And if send by DHL air way, it will need about 7 days to reach you.

So totally it will need about 14-17 days if you choose DHL air way to your door.

> What's DHL shipping procedure?

Since we use DHL Hong Kong.

Below is the detail shipping procedure:

1) We send the item to our shipping company first.

2) Then our shipping company will send it to Hong Kong.

3) Then DHL Hong Kong will pick up the item.

4) Then we will give you the tracking number.

> Do you offer any warranty for the machine or laser?

Warranty of Thunderlaser:

1) The warranty of machine is 24 months.

2) The warranty of laser tube, Laser Power Supply, water chiller, air pump, exhaust system, air compressor and water separator are 12 months.

3) The warranty of lens and mirrors are 30days from the date of receipt.

4) The warranty is dated from Ex Factory Date.

5) During warranty, Thunderlaser will send the replace parts including shipping without charge. On-site service are availble at a reasonable cost and tech time.

6) When the warranty is over, Thunderlaser will charge at a reasonable price for replacing.

7) Tech support by sending email/phone call/Video/TeamViewer are always free for Thunderlaser user the whole life.

8) The warranty is only valid for customers who buy machine in the year of 2022.

Software

> Could you tell me the procedure of buying?

1) You pay the 30% deposit to us

2) We prepare the machine for you after we receive your money.

3) We take photos for you when the machine is ready.

4) You pay the 70% balance to us after you see the photos.

5) We send out the machine to you by sea way to your sea port(or by DHL to your door directly according to your needs)

6) We send out all the documents to you to clean the customs and get the machine.

7) The shipping company will contact you when the machine arrives at your port. You contact with shipping company and ask them to help you to clean customs. And then ask them to find a carrier to send the machine to your door.

8) Everything is done now.

> How the sea way shipping goes?

Let’s say sending a machine to Hamburg port. Usually, the total delivery time to Hamburg is about 42 days by sea way.

1) The time to prepare the machine is about 7-10 days,

2) We send the machine to the shipping company and the machine will stay in the shipping company’s warehouse for about one week. This is called LCL period.

3) the time from China port to Hamburg port is about 25 days.

> How the air way shipping does?

Usually, we will need about 7-10 days to prepare the order after receiving the payment.

And if send by DHL air way, it will need about 7 days to reach you.

So totally it will need about 14-17 days if you choose DHL air way to your door.

> What's DHL shipping procedure?

Since we use DHL Hong Kong.

Below is the detail shipping procedure:

1) We send the item to our shipping company first.

2) Then our shipping company will send it to Hong Kong.

3) Then DHL Hong Kong will pick up the item.

4) Then we will give you the tracking number.

> Do you offer any warranty for the machine or laser?

Warranty of Thunderlaser:

1) The warranty of machine is 24 months.

2) The warranty of laser tube, Laser Power Supply, water chiller, air pump, exhaust system, air compressor and water separator are 12 months.

3) The warranty of lens and mirrors are 30days from the date of receipt.

4) The warranty is dated from Ex Factory Date.

5) During warranty, Thunderlaser will send the replace parts including shipping without charge. On-site service are availble at a reasonable cost and tech time.

6) When the warranty is over, Thunderlaser will charge at a reasonable price for replacing.

7) Tech support by sending email/phone call/Video/TeamViewer are always free for Thunderlaser user the whole life.

8) The warranty is only valid for customers who buy machine in the year of 2022.

Material Application

> Could you tell me the procedure of buying?

1) You pay the 30% deposit to us

2) We prepare the machine for you after we receive your money.

3) We take photos for you when the machine is ready.

4) You pay the 70% balance to us after you see the photos.

5) We send out the machine to you by sea way to your sea port(or by DHL to your door directly according to your needs)

6) We send out all the documents to you to clean the customs and get the machine.

7) The shipping company will contact you when the machine arrives at your port. You contact with shipping company and ask them to help you to clean customs. And then ask them to find a carrier to send the machine to your door.

8) Everything is done now.

> How the sea way shipping goes?

Let’s say sending a machine to Hamburg port. Usually, the total delivery time to Hamburg is about 42 days by sea way.

1) The time to prepare the machine is about 7-10 days,

2) We send the machine to the shipping company and the machine will stay in the shipping company’s warehouse for about one week. This is called LCL period.

3) the time from China port to Hamburg port is about 25 days.

> How the air way shipping does?

Usually, we will need about 7-10 days to prepare the order after receiving the payment.

And if send by DHL air way, it will need about 7 days to reach you.

So totally it will need about 14-17 days if you choose DHL air way to your door.

> What's DHL shipping procedure?

Since we use DHL Hong Kong.

Below is the detail shipping procedure:

1) We send the item to our shipping company first.

2) Then our shipping company will send it to Hong Kong.

3) Then DHL Hong Kong will pick up the item.

4) Then we will give you the tracking number.

> Do you offer any warranty for the machine or laser?

Warranty of Thunderlaser:

1) The warranty of machine is 24 months.

2) The warranty of laser tube, Laser Power Supply,  water chiller, air pump, exhaust system, air compressor and water separator are 12 months.

3) The warranty of lens and mirrors are 30days from the date of receipt.

4) The warranty is dated from Ex Factory Date.

5) During warranty, Thunderlaser will send the replace parts including shipping without charge. On-site service are availble at a reasonable cost and tech time.

6) When the warranty is over, Thunderlaser will charge at a reasonable price for replacing.

7) Tech support by sending email/phone call/Video/TeamViewer are always free for Thunderlaser user the whole life.

8) The warranty is only valid for customers who buy machine in the year of 2022.

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