Customer Introduction

Hi, I'm Clyde from I Am Green. Since establishing the company in 2008, my goal has been to provide high-quality, sustainable, and locally made promotional products. We’ve grown considerably, now offering close to 700 items, and this expansion highlighted the critical need for robust and reliable production equipment. Our search for a solution that could truly elevate our capabilities culminated in choosing Thunder Laser.

What inspired you to buy a laser?

My background is in the promotional product industry, and the business really took off around the idea of offering eco-friendly alternatives made from recycled materials.

We’ve always prioritized local production and are strong advocates for reducing reliance on imported, low-cost goods.

For equipment, we had been using an older laser machine since 2013. While it served its purpose for a while, it eventually became a significant bottleneck. A major order came in—3,000 units with just eight weeks to produce them—and our existing machine was taking an astonishing 80 minutes to engrave a single item. That simply wasn’t feasible for meeting the deadline.

This challenge pushed me to look for a better solution. I desperately needed a faster, more efficient laser, one that came with reliable local support—something we sorely lacked with our previous overseas supplier.

Why did you choose Thunder Laser?

While searching for a faster, more reliable laser solution, we came across Max Laser, the local distributor for Thunder Laser. From the very beginning, Allan from Max Laser was incredibly helpful. He answered all our questions thoroughly and even ran engraving tests to demonstrate exactly how the machine would perform with our specific materials.

To our surprise, the Thunder Laser completed the same engraving work in half the time compared to our old machine. That time savings was an absolute game changer for us. We quickly realized that the money we would have spent outsourcing such a large job could instead be used to invest in a brand-new laser. The machine fit perfectly within our budget.

Thanks to Max Laser’s excellent support and Thunder Laser’s impressive performance, we not only completed that large order on time, but we also came away with a powerful new tool. Now we have two machines running, which has significantly increased our production speed and flexibility. It’s been a massive improvement for our business.

How did Thunder Laser help you overcome those challenges?

Our clients come to us looking for bespoke, custom items, and the Thunder Laser machine has proven incredibly versatile. It can cut through cardboard, wood, Perspex, leather, and various fabrics. This capability has given us the necessary edge to cater to clients who want unique, custom items. It’s also a major reason why our product range has increased to over 700—we're now much more open to custom product development. The machine is incredibly helpful in how well it engraves, how precisely it cuts, and especially the quick turnaround time it allows us to achieve when processing diverse materials.

What you like most about Thunder Laser?

What I appreciate most about Thunder Laser—delivered through Max Laser—is the unparalleled reliability and support that come with it. My overall experience has genuinely been a 10 out of 10. The pricing is fair, the machines are incredibly dependable, and the turnaround time for help or troubleshooting is impressively fast.

What really stands out, though, is the hands-on support. Whenever we encounter an issue or a glitch, the team is quick to respond and get us back on track. It doesn’t feel like just a business transaction; they’re personally invested in our success. When our machines aren’t running, they treat it like their problem too, working diligently to resolve it. And when everything’s working smoothly, they celebrate that success with us.

It truly feels like a win-win partnership for both sides.