Privacy Policy
Effective Date: August 21, 2026
Last Updated: August 21, 2026
THUNDER LASER INDUSTRIAL CO., LTD. (“Thunder Laser,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit www.thunderlaser.com, submit an inquiry, request a product demonstration, ask to be connected with a local representative, request material testing or technical support, apply for a partnership or distributor opportunity, or otherwise interact with Thunder Laser.
Because Thunder Laser operates internationally, personal information submitted through our global website may be processed and stored in China and, where necessary to fulfill your request, may be provided to an authorized Thunder Laser distributor or local representative in another country or region.
1. Who We Are
The global Thunder Laser website is operated by:
THUNDER LASER INDUSTRIAL CO., LTD.
Room 1101, Building 3
No. 68, Xingzhou Road
Shatian Town, Dongguan City
Guangdong Province, China
For privacy-related questions or requests:
Email: marketing@thunderlaser.com
For requests relating to access, correction, deletion, or other privacy rights, please include “Privacy Request” in the subject line.
2. Personal Information We Collect
The personal information we collect depends on how you interact with us.
2.1 Contact and Identification Information
We may collect:
Name
Email address
Telephone number
Country or region
Company or organization name
School or educational institution, where relevant
Website or social media information, where relevant
2.2 Inquiry and Product Information
When you contact Thunder Laser, we may collect:
Products or machines you are interested in
Your inquiry or message
Intended applications
Materials you intend to process
Business or production requirements
Demonstration requests
Requests for a local representative
Other information you voluntarily provide
This information may be collected through forms including:
Contact Us
Talk To Our Experts
Book a Demo
Local Representative requests
Distributor Application
Partner Program
Material Testing
Other inquiry or service forms available on our website
2.3 Partner and Distributor Application Information
If you apply to participate in the Partner Program, become a distributor, or enter another business relationship with Thunder Laser, we may also collect:
Partnership or application type
Business or organization information
Website or social media profiles
Relevant experience
Reasons for applying
Proposed cooperation ideas
Other information included in your application
2.4 Material Testing and Technical Information
For material testing, application support, or technical assistance, we may collect:
Material type
Material thickness
Intended processing method
Desired result
Production requirements
Machine information
Design files
Photographs
Technical descriptions
Other files or information you voluntarily provide
2.5 Website and Device Information
When you use our website, we may collect certain technical information, subject to applicable law and your cookie choices, including:
IP address
Browser type
Device type
Operating system
Referring pages
Pages visited
Approximate location derived from IP address
Website interaction information
Cookie and similar identifiers
Please see our Cookie Policy for more information.
3. How We Collect Personal Information
We may collect personal information:
Directly from You
For example, when you:
Submit a website form
Contact our team
Request a demonstration
Request local assistance
Request material testing
Request technical or after-sales support
Apply for a partnership or distributor opportunity
Automatically
Certain technical and website usage information may be collected through:
Essential cookies
Analytics technologies
Advertising technologies
Server logs
Similar technologies
Non-essential cookies and similar technologies are handled in accordance with your cookie choices and applicable law.
From Business Partners or Representatives
Where necessary to assist with an existing inquiry, sales opportunity, support matter, or customer relationship, information may also be received from an authorized Thunder Laser distributor or local representative.
4. How We Use Personal Information
We use personal information for the purposes described below.
4.1 Responding to Inquiries
Information submitted through Contact Us, Talk To Our Experts, and similar inquiry forms may be used to:
Respond to your questions
Understand your requirements
Provide product information
Recommend suitable machines or solutions
Provide quotations or sales assistance
Route your inquiry to the appropriate Thunder Laser employee or department
Thunder Laser does not use information submitted through ordinary inquiry forms to automatically subscribe you to marketing email campaigns or send unrelated promotional emails.
4.2 Book a Demo and Local Representative Requests
If you request a product demonstration or ask to be connected with a local representative, we may use your information to:
Identify your location
Determine the appropriate local distributor or representative
Manually assign your request to that organization
Enable the distributor or representative to contact you
Arrange the requested demonstration or provide local sales assistance
Where required by applicable law, we will provide appropriate notice and obtain any required consent before disclosing personal information to an independent distributor or representative.
4.3 Material Testing and Application Support
We may use Material Testing information to:
Review your request
Understand your application
Assign the request to our Application Lab or other relevant personnel
Conduct application testing
Communicate testing requirements or results
Provide technical or application recommendations
Material Testing requests are not used by Thunder Laser to automatically enroll you in marketing email campaigns.
4.4 Technical and After-Sales Support
We may use personal information to:
Respond to technical inquiries
Troubleshoot machine or application issues
Provide after-sales assistance
Assign requests to technical or after-sales personnel
Maintain relevant support and service records
4.5 Partner and Distributor Applications
Information submitted through a Partner Program, Distributor Application, or similar application may be used to:
Review the application
Evaluate potential cooperation
Verify relevant information
Communicate with the applicant
Manage a potential or approved business relationship
4.6 Internal Inquiry and Lead Management
Relevant information from website submissions is entered into Thunder Laser's own internal business system.
The internal system is used to:
Record inquiries and leads
Maintain inquiry history
Understand customer requirements
Review and assign requests
Coordinate internal departments
Manage business relationships
Conduct requested sales follow-up
Maintain customer, support, and business records
5. How Website Form Information Is Processed
When you submit a form through www.thunderlaser.com, the information generally follows this process:
Your submission is received by Thunder Laser's website backend database hosted on servers in China.
Form information may also be sent to Thunder Laser through our corporate email system.
Thunder Laser employees in China review the submission.
Relevant information is recorded in Thunder Laser's own internal inquiry and lead management system.
Thunder Laser employees manually review, process, and assign the request.
The request is then handled by the appropriate Thunder Laser employee, department, authorized distributor, or local representative.
For example:
Contact Us and Talk To Our Experts requests may be assigned to the appropriate sales, technical, or other internal team.
Material Testing requests may be assigned to the Application Lab.
Technical or after-sales requests may be assigned to relevant support personnel.
Partner Program and Distributor Applications may be reviewed by relevant Thunder Laser employees.
Book a Demo and Local Representative requests may be manually assigned to an authorized distributor or local representative based on the user's location.
6. Legal Bases for Processing
Where applicable data protection laws require a legal basis for processing, Thunder Laser may rely on one or more of the following.
Contract or Steps Requested by You
Processing may be necessary to:
Respond to your inquiry
Provide requested product information
Arrange a demonstration
Connect you with requested local assistance
Provide material testing
Provide technical support
Process a partnership or business request
Legitimate Interests
Where permitted by applicable law, we may process information for legitimate business interests including:
Managing customer inquiries
Maintaining business records
Managing customer and business relationships
Coordinating internal operations
Protecting our systems
Establishing, exercising, or defending legal rights
We consider these interests in light of the rights and interests of affected individuals.
Consent
We rely on consent where required by law, including for:
Certain non-essential cookies
Certain advertising technologies
Certain disclosures to third parties
Other activities for which applicable law requires consent
Where processing is based on consent, you may withdraw that consent subject to applicable law.
Legal Obligations
We may process personal information where necessary to comply with applicable laws, regulations, court orders, regulatory requirements, or lawful government requests.
7. How We Share Personal Information
Thunder Laser does not sell customer contact lists or personal information for monetary payment.
We may disclose personal information in the following circumstances.
7.1 Thunder Laser Employees and Departments
Information may be accessed by employees who reasonably need it for their work, including personnel responsible for:
Sales
Inquiry administration
Application Lab services
Technical support
After-sales service
Partnership or distributor management
Management
Other relevant business functions
Website inquiries may initially be received through a centralized Thunder Laser corporate email account.
The use of a centralized intake email address does not mean that ordinary inquiry information is used for marketing email campaigns.
7.2 Authorized Distributors and Local Representatives
If you request a demonstration, local representative, or another service requiring local assistance, Thunder Laser may provide relevant information to an authorized distributor or local representative serving your region.
Information provided may include:
Name
Email address
Telephone number
Country or region
Product interests
Inquiry details
Other information reasonably necessary to respond to your request
The purpose of this disclosure is to enable the distributor or representative to respond to your request and provide local assistance.
Authorized distributors and local representatives may be independent businesses.
Once your information has been provided to an independent distributor or representative, that organization may maintain information in its own systems.
Subject to applicable law, it may retain that information on a long-term basis and may use it for subsequent sales follow-up or marketing communications.
Where an independent distributor or representative determines its own purposes and methods for processing personal information, its own privacy notice, retention practices, and opt-out procedures may apply.
7.3 Service Providers
We may engage service providers to support functions including:
Website hosting
Corporate email
IT infrastructure
Customer support
Website analytics
Advertising and measurement
Website security
Other technical or operational services
These providers may process personal information as necessary to provide their services and subject to applicable contractual and legal requirements.
7.4 Legal Requirements
We may disclose personal information where reasonably necessary to:
Comply with applicable law
Respond to lawful government or regulatory requests
Protect our rights or property
Protect customers or other individuals
Investigate fraud or security incidents
Establish, exercise, or defend legal claims
7.5 Business Transactions
If Thunder Laser is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
8. International Transfers of Personal Information
Thunder Laser operates internationally.
Personal information submitted through www.thunderlaser.com is processed through Thunder Laser systems located in China.
Depending on the nature of your request, information may subsequently be transferred to or accessed by an authorized distributor or local representative in another country or region.
For example:
Website User → Thunder Laser Website → Thunder Laser Systems in China → Thunder Laser Employee Review → Local Distributor or Representative
Personal information may therefore be processed in countries whose privacy and data protection laws differ from those in your country of residence.
Where applicable law requires additional notices, consent, contractual safeguards, transfer assessments, or other mechanisms for international transfers, the transfer will be handled subject to those requirements.
9. How Long We Keep Personal Information
Different copies of personal information are retained for different periods.
Website Backend Database
Website form submissions are generally retained in the website backend database for approximately 30 days.
Corporate Email
Emails generated from website form submissions and received through Thunder Laser's corporate email system are generally retained for approximately 30 days.
Thunder Laser Internal Business System
Relevant inquiry and lead information is also recorded in Thunder Laser's own internal business system.
Information in this system may be retained on a long-term basis for purposes including:
Maintaining inquiry history
Customer relationship management
Requested sales follow-up
Technical and after-sales support
Partner and distributor relationship management
Internal recordkeeping
Business continuity
Legal, dispute, security, or compliance requirements
Retention remains subject to applicable privacy law and valid requests to exercise privacy rights.
Authorized Distributors and Local Representatives
Where information has been disclosed to an independent authorized distributor or local representative, that organization may retain a separate copy according to:
Its own business requirements
Its own privacy and retention practices
Applicable local law
The approximately 30-day retention periods described above for Thunder Laser's website backend and corporate email do not apply to copies separately maintained by independent distributors or representatives.
10. Marketing Communications
Thunder Laser
Thunder Laser does not automatically use information submitted through ordinary forms such as:
Contact Us
Talk To Our Experts
Material Testing
Technical support requests
Similar ordinary inquiry forms
to subscribe individuals to unrelated Thunder Laser marketing email campaigns.
We may still send communications that are directly related to:
Your inquiry
A requested quotation
A requested demonstration
An application
Technical or after-sales support
An existing customer or business relationship
These operational communications are separate from unrelated promotional email campaigns.
If Thunder Laser offers a separate newsletter or promotional email subscription, appropriate information and choices will be provided separately.
Local Distributors and Representatives
An independent distributor or local representative that receives your information in connection with a Book a Demo or Local Representative request may subsequently contact you regarding relevant products or services, subject to applicable law.
Where required, that organization is responsible for providing appropriate notices and marketing opt-out mechanisms for processing it independently controls.
11. Cookies and Similar Technologies
Thunder Laser uses cookies and similar technologies for purposes that may include:
Essential website functionality
Language or session preferences
Website analytics
Performance measurement
Advertising measurement
Advertising and remarketing, where permitted
Where applicable law requires consent, Thunder Laser does not set or use non-essential analytics or advertising cookies until you have made the required choice.
If you reject non-essential cookies, those cookies remain disabled unless you subsequently change your preferences.
You can review or change your available cookie choices through the cookie controls provided on our website.
For information about the cookies and similar technologies used by Thunder Laser, please review our Cookie Policy.
12. Analytics and Advertising Technologies
Subject to applicable law and your cookie choices, Thunder Laser may use analytics and advertising providers to:
Understand how visitors use our website
Measure website performance
Measure advertising effectiveness
Understand campaign performance
Show relevant advertising
This processing may involve information such as:
Online identifiers
IP address
Device or browser information
Website activity
Pages visited
Advertising interaction information
We do not sell personal information for monetary payment.
However, under certain U.S. state privacy laws, some disclosures of online identifiers or browsing activity to advertising providers may be legally considered “sharing,” “targeted advertising,” or a similar activity, even where no money is exchanged.
Where applicable law provides an opt-out right, users may exercise available choices through our website's privacy or cookie controls or by contacting Thunder Laser.
13. Data Security
Thunder Laser uses reasonable administrative, technical, and organizational measures designed to protect personal information from:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
Access to personal information is limited according to legitimate business needs.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
14. Your Privacy Rights
Depending on where you live and the applicable law, you may have rights including the right to:
Request access to personal information
Request correction of inaccurate or incomplete information
Request deletion of personal information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request portability of certain personal information
Opt out of certain advertising or data-sharing practices
Lodge a complaint with an appropriate regulatory authority
These rights may be subject to exceptions provided by applicable law.
We may take reasonable steps to verify your identity before responding to certain requests.
To exercise an applicable privacy right, contact:
Subject: Privacy Request
Privacy requests relating to information maintained in Thunder Laser-controlled systems are handled by Thunder Laser employees in China.
If your information has already been provided to an independent distributor or local representative that maintains its own copy, you may also need to contact that organization directly regarding personal information independently controlled by it.
15. EEA, United Kingdom, and Switzerland
If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data protection laws may provide rights including:
Access
Rectification
Erasure
Restriction
Objection
Data portability
Withdrawal of consent
The right to complain to an appropriate supervisory authority
Where Thunder Laser relies on legitimate interests, you may have the right to object to relevant processing.
Where processing is based on consent, you may withdraw consent without affecting the lawfulness of processing completed before withdrawal.
Information submitted through Thunder Laser's global website may be processed in China and, where necessary to fulfill your request, transferred to other countries.
International transfers are handled subject to applicable legal requirements concerning cross-border transfers and appropriate safeguards.
16. California and Other U.S. State Privacy Rights
Residents of California and certain other U.S. states may have additional privacy rights where applicable law applies to Thunder Laser.
Depending on applicable law, these rights may include the right to:
Know what personal information is collected
Access personal information
Correct inaccurate information
Request deletion
Obtain certain information in portable form
Opt out of certain targeted advertising
Opt out of certain sale or sharing of personal information
Limit certain uses of sensitive personal information, where applicable
Appeal certain decisions relating to privacy requests
Exercise privacy rights without unlawful discrimination
Categories of Personal Information
During the preceding 12 months, the categories of personal information Thunder Laser may have collected include:
Identifiers
Examples include name, email address, telephone number, IP address, and online identifiers.
Commercial and Inquiry Information
Examples include product interests, machine interests, inquiry details, applications, and requested services.
Professional or Business Information
Examples include company, organization, professional role, business relationship information, and distributor or partner application information.
Internet or Electronic Network Activity
Examples include browser information, device information, website activity, pages visited, and interactions with our website.
Approximate Geolocation Information
Approximate location may be inferred from IP address or provided through country or region information.
User-Provided Content
Examples include messages, design files, technical descriptions, photographs, application information, and other information voluntarily submitted.
Sale and Sharing
Thunder Laser does not sell personal information for monetary payment.
Subject to your cookie choices, some information relating to website activity may be disclosed to analytics or advertising providers.
Depending on the applicable U.S. state law and the way a particular advertising service operates, some of these disclosures may be considered “sharing,” “targeted advertising,” or a similar regulated activity.
Where an applicable law gives you the right to opt out, you may use the available privacy or cookie controls on our website or submit a Privacy Request.
17. Canada
Where applicable Canadian privacy law applies, individuals may have rights relating to:
Access to personal information
Correction of inaccurate information
Withdrawal of consent where applicable
Information regarding how personal information is collected, used, and disclosed
Personal information submitted through the Thunder Laser global website may be processed outside Canada, including in China.
Where you request local assistance, relevant information may also be disclosed to an authorized distributor or representative.
18. Australia
Where applicable Australian privacy law applies, individuals may have rights to access and correct personal information.
Information submitted through Thunder Laser's global website may be processed outside Australia, including in China.
Where you request assistance from an Australian distributor or representative, relevant personal information may also be disclosed to that organization.
19. Brazil
Where Brazil's Lei Geral de Proteção de Dados (“LGPD”) applies, individuals may have rights including, where applicable:
Confirmation that processing occurs
Access
Correction
Deletion or anonymization
Portability
Information about disclosure
Withdrawal of consent
Objection to certain processing
Personal information submitted through Thunder Laser's global website may be processed internationally, including in China and other jurisdictions where necessary to provide requested services.
20. Children's Privacy
Thunder Laser's global website and commercial services are primarily intended for adults, businesses, professionals, educational institutions, makers, and other organizations.
We do not knowingly seek to collect children's personal information where parental, guardian, school, or other authorization is legally required.
If we learn that children's personal information has been collected or processed contrary to applicable law, we will take appropriate steps, including deletion where required.
21. Third-Party Websites and Independent Organizations
Our website may contain links to:
Thunder Laser regional websites
Authorized distributors
Local representatives
Support platforms
Social media services
Messaging platforms
Other third-party websites
If you leave the Thunder Laser global website and interact directly with an independent organization, that organization's privacy policy and data practices may apply.
Thunder Laser is not responsible for the independent privacy practices of third-party organizations.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our business practices
Our website or technologies
How we process personal information
Applicable legal or regulatory requirements
When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy and provide additional notice where required by applicable law.
23. Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact:
THUNDER LASER INDUSTRIAL CO., LTD.
Room 1101, Building 3
No. 68, Xingzhou Road
Shatian Town, Dongguan City
Guangdong Province, China
Email: marketing@thunderlaser.com
For access, correction, deletion, or other privacy rights requests, please use:
Subject: Privacy Request
