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Location:Home > troubleshooting > The computer can’t identify the laser cutting machine
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The computer can’t identify the laser cutting machine

Release Time:2016/05/19 troubleshooting Browsing Times:1991

If the software shows the below information:

01

Please try the following solutions:

A.Please check if the USB cable is loose or not.

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B.Please check if the USB is connected to the PC interface on the machine correctly

01

C.Try connect to another USB interface on the computer

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D.Change another USB cable

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E.If you use a laptop computer, please cancel the energy saving mode.

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F.Change to other computer to have a try.

G.Reinstall the laser cutting machine software and drivers

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If you have tried all the above methods, and the problem still remains, please contact us directly tech@thunderlaser.com